Reference

How We Protect Your Account and Payments

Your account information, deposit records and withdrawal history stay encrypted and secure.

Account encryptionPayment data securityIndonesia-based support
Explore the Lobby Read FAQ
qqpalace How We Protect Your Account and Payments
REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions matter to us. We respond to data access requests, correction notices and concerns through email, live chat and phone—all available during our standard support hours so you can reach…

Email Support Send a privacy inquiry to our data protection team at [email protected]. We aim to respond within 48 hours with confirmation and next steps for account data requests.
Live Chat Open your account and navigate to the Help section in the lobby. Our chat team can answer privacy questions and guide you through data access requests without leaving the platform.
Phone Support Call our Indonesia support line during business hours (Monday–Friday, 09:00–18:00 Jakarta time) to discuss account security, data retention or withdrawal verification in detail.
SECURITY CHECKPOINT

How We Keep Your Data Safe

Every transaction on qqpalace runs through encrypted channels. Your password is never stored in plain text; your payment methods are tokenized so we never see your full DANA, OVO, GoPay or QRIS…

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.2 encryption. Your account credentials and payment tokens are hashed so even our technical team cannot view them in plain form.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No tracking cookies follow you to other sites. You can disable non-essential cookies in your account settings without losing core functionality.

Account Verification

Before your first withdrawal, we verify your identity using your registered name, email and phone number. This one-time check prevents account takeovers and ensures payouts reach the correct owner.

Data Retention Rules

Active account records stay on file indefinitely while you hold your account. When you request deletion, we remove personal data within 30 days except where local law or financial audit trails require longer storage—typically seven years for transaction records.

Right to Access

You can request a full copy of your account data—including deposits, withdrawals, game history and support tickets—by emailing [email protected]. We provide it in standard format within fourteen days.

Request Changes Anytime

Update your registered name, email or phone number directly in your Account Settings menu. For sensitive changes—like address or payment method—contact our support team to verify your identity first and ensure security.

Your Privacy Questions Answered

We hear similar questions from players across Indonesia. These answers cover your rights, our data practices, and how to take control of your account information.

We collect your full name, email address, phone number, date of birth and residential address to verify your identity and comply with local law. We also record your payment method details—DANA, OVO, GoPay or QRIS account identifiers—and your device information for security. None of this is shared with third parties except payment processors and compliance authorities where required.

When you request account closure, we anonymize your personal data within 30 days. Transaction records—deposits, withdrawals, game activity—are retained for seven years to meet financial audit requirements, but your name and contact details are removed. You can request permanent deletion by emailing our data protection team.

Yes. Send a data access request to [email protected] and include your account username. We'll provide a complete export of your profile, transactions, game history and support tickets in standard format within fourteen days at no cost.

We use session cookies to keep you logged in and functional cookies to store your game preferences and lobby layout. We do not use tracking cookies that follow you across the internet. You can view and disable non-essential cookies in your Account Settings without losing access to the platform.

Your payment account numbers are tokenized—converted into a secure code we store instead of the actual number. This means we never retain your full DANA, OVO, GoPay or QRIS details in readable form. You authorize each withdrawal separately, and your payment provider handles the final transfer.

You can change your email and phone number directly in your Account Settings under Security. For changes to your registered legal name or residential address, contact our support team by phone (Monday–Friday, 09:00–18:00 Jakarta time) so we can verify your identity and update your records securely.

Email [email protected] immediately with 'Security Incident' in the subject line. Our security team will investigate, reset your password, audit recent activity and guide you through account recovery. For urgent issues, call our phone support line during business hours.

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