Reference

Legal Policy and Account Protection

We operate qqpalace with clear rules around your account, deposits and withdrawals.

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qqpalace Legal Policy and Account Protection
GET HELP ANYTIME

Contact Us About Your Account or Data

Live Chat Reach our account team via live chat in the lobby footer, available Monday to Sunday, 08:00–23:00 Indonesia time. Response time under five minutes for account or legal questions.
Email Support Send account closure, data deletion or verification requests to [email protected]. We respond to all legal requests within 48 hours and confirm changes in writing.
Account Settings Update your personal details, payment method and contact info directly in Account > Settings > Profile on desktop or mobile app. Changes take effect immediately for future transactions.
SECURITY AND TRANSPARENCY

How We Protect Your Account and Data

Encrypted Storage

All personal data and payment history are encrypted with AES-256 and stored on servers behind firewalls. Access logs are monitored continuously; any unusual activity triggers automatic review before your account is flagged.

Data Retention

We keep your account data while your account is active plus three years after closure, where local law permits. After that period, your information is deleted unless required by law or a pending dispute.

Withdrawal Verification

Before we process any withdrawal, we verify your identity and confirm the destination payment method matches your account. DANA, OVO, GoPay and QRIS transfers are processed immediately if verification clears; bank transfers take one to two business days.

Cookie and Tracking

We use cookies only to remember your login, language preference and game history. You can disable non-essential cookies in your browser; this does not affect account access or withdrawals.

Account Access Logs

You can view every login, withdrawal and deposit attempt in Account > Security > Login History. If you see unknown activity, contact support immediately and we'll freeze your account pending review.

Data Deletion Request

You can request complete data deletion at any time via [email protected]. We'll remove your account, history and personal details within 15 days, except where law requires us to keep records.

Frequently Asked Questions About Legal and Your Rights

Any balance is returned to the payment method you used to deposit — DANA, OVO, GoPay, QRIS or bank account. Refunds process within five business days. We don't charge a closure fee. Contact support to request immediate closure and confirm your payout destination.

Yes. Open Account > Legal > Data Export on desktop and select the date range. We'll email you a complete CSV file with all transactions, deposits and withdrawals within 24 hours. Where local law permits, you can request this at any time.

We match your identity (name, phone, email) to your account and confirm the destination payment method — DANA, OVO, GoPay, QRIS or bank details — is correct. This takes under one minute. If there's a discrepancy, we'll contact you before processing. Bank transfers wait for your bank to clear; QRIS payments usually arrive instantly.

Click Forgot Password on the login screen and enter your email. We'll send a reset link valid for 30 minutes. If you don't receive it, check spam or contact live chat. We verify your identity by phone before resetting your password to protect your account.

No. We don't sell or lease your personal information. We share only payment details with your bank or payment provider (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals. Where local law permits, we may disclose data to law enforcement if required by court order.

We keep your data for three years after account closure to comply with payment records and dispute resolution. After that, your information is deleted unless a dispute or legal matter is pending. You can request earlier deletion subject to local law requirements.

Yes, but only before your first withdrawal. After your first payout, changes require identity verification via email or live chat. We do this to prevent fraud. Resubmit a copy of your ID and we'll update your details within 24 hours.

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